A = Reservation staff B = Mr Chris Scott
A : Good morning Reservation (of Kimuni Hotel), how may I help you?
B : I want to book a room (make a room reservation)
A : When would you like to stay with us?
B : Around the end of this/the year.
A : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is
Rp 50.000 (fifty thousand rupiah) per night, deluxe room is Rp 100.000 (one hundred thousand rupiah) per night,
and the suite is Rp 200.000 (two hundred thousand rupiah) per night. What(which) type of room would you like to
book?
B : I want to book a deluxe room for me and my wife.
A : Please wait a moment. I will check if the deluxe room is still available for the end of the year.
………………………………………………
A : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival and
departure date?
B : I will arrive on 27th December and depart on January 03rd.
A : All right Sir I will make a room reservation for you. Could I have/know your name please?
B : Chris Scott
A : Could you spell it for me please?
B : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for Oscar,
T for Tango, T for Tango……
A : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and check out
on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your fax number?
B : I am sorry I don’t have fax.
A : How about email?
B : Yes, this is my email address : scott@yahoo.com
A : Thank you. I will send the confirmation by email.
B : Thank you
B : I want to book a room (make a room reservation)
A : When would you like to stay with us?
B : Around the end of this/the year.
A : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is
Rp 50.000 (fifty thousand rupiah) per night, deluxe room is Rp 100.000 (one hundred thousand rupiah) per night,
and the suite is Rp 200.000 (two hundred thousand rupiah) per night. What(which) type of room would you like to
book?
B : I want to book a deluxe room for me and my wife.
A : Please wait a moment. I will check if the deluxe room is still available for the end of the year.
………………………………………………
A : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival and
departure date?
B : I will arrive on 27th December and depart on January 03rd.
A : All right Sir I will make a room reservation for you. Could I have/know your name please?
B : Chris Scott
A : Could you spell it for me please?
B : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for Oscar,
T for Tango, T for Tango……
A : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and check out
on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your fax number?
B : I am sorry I don’t have fax.
A : How about email?
B : Yes, this is my email address : scott@yahoo.com
A : Thank you. I will send the confirmation by email.
B : Thank you
Escorting guest to the room (II)
Arrive in front of the room.
Bell boy opens the door and enter the room first (without luggage), followed by the guest. Bell boy return
to take the luggage.
to take the luggage.
After putting/placing the luggage
A : Mr Scott, would you like me to explain your room facilities?
B : Yes, please.
A : We start from here.
This is the master switch for the power. Insert your key card here, and the power will be on. If you leave
the room, take your key card from here, and the power in the room will be off.
……………………………………….
This is the telephone, which can be used to make an International Direct Dial (IDD) call. Please press “9”
first and then the telephone number…..
This is the remote control for your television, and your minibar is here. This is the form for the minibar.
Please fill in this form if you take a drink or something from the minibar. And this is the remote control for
your Air Conditioner.
Here is your safety deposit box. Please put your valuable things here. You can read how to use it here.
Now we go to the bathroom….
This is the hot and cold water tap. The red one is for the hot water, and the blue one is for the cold water.
Here there are two bottles complimentary mineral water per day. Tooth brush and tooth paste are here, while
the razor blade is here.
Shower cap is here, and here is garbage bag….
This is the laundry bag, and the laundry form. Please fill in the form if you wish to do the laundry…
B : Yes, please.
A : We start from here.
This is the master switch for the power. Insert your key card here, and the power will be on. If you leave
the room, take your key card from here, and the power in the room will be off.
……………………………………….
This is the telephone, which can be used to make an International Direct Dial (IDD) call. Please press “9”
first and then the telephone number…..
This is the remote control for your television, and your minibar is here. This is the form for the minibar.
Please fill in this form if you take a drink or something from the minibar. And this is the remote control for
your Air Conditioner.
Here is your safety deposit box. Please put your valuable things here. You can read how to use it here.
Now we go to the bathroom….
This is the hot and cold water tap. The red one is for the hot water, and the blue one is for the cold water.
Here there are two bottles complimentary mineral water per day. Tooth brush and tooth paste are here, while
the razor blade is here.
Shower cap is here, and here is garbage bag….
This is the laundry bag, and the laundry form. Please fill in the form if you wish to do the laundry…
A : I think that’s all. Is there any questions?
B : No, thank you.
A : You’re welcome. Have a nice stay with us.
B : No, thank you.
A : You’re welcome. Have a nice stay with us.
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